Privacy Policy

The Crazy Plumber Ltd. is a residential plumbing company based in Port Coquitlam, British Columbia. This policy explains what personal information we collect, why we collect it, and the choices you have. We follow BC's Personal Information Protection Act and, where it applies, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect and why

When you use our Contact form, we collect your name, email address and message. Your phone number and city are optional. We use them only to reply to your enquiry and, if you ask, to arrange service. Please do not send payment details through the form.

When you call us, we collect the details you give us, such as your name, phone number, address and the plumbing problem. We use them to help you, schedule a visit and keep a record of the work.

When we do the work, we keep job records, which may include photos of the plumbing at your property, invoices and payment records. We use them to document the work, honour any warranty, and meet our tax and licensing obligations.

When you visit our website, our website host automatically records basic technical information, such as your IP address and browser type, to keep the site secure and working.

How we protect it

We limit access to the people who need it to serve you, and we use password-protected systems and reputable service providers. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

Your choices and rights

You can ask us to tell you what personal information we hold about you and how it has been used, correct information that is wrong, delete information we no longer need to keep, or stop sending you non-essential messages.

To make a request, contact us using the details below. We will respond within 30 days, as required by BC law. We may need to confirm your identity first. There is no charge for most requests. If you are not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca).

Contact us

The Crazy Plumber, 2071 Kingsway Ave #711, Port Coquitlam, BC V3C 6N2
Phone:(236) 552-0190

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it last changed.