Gas Appliance Connection Service

Gas Odour or Carbon Monoxide Comes First

If you smell gas or hear hissing, stop what you are doing. Do not use a cellphone, smoke, light matches, operate electrical switches or create another ignition source inside. Go outside, then call FortisBC at 1-800-663-9911 or call 911. Do not investigate, move the appliance, operate a meter or valve, test with soap or a handheld detector, relight equipment or return for photographs. Connection service begins only after the active scene is safe and the system status is understood.

A carbon monoxide alarm or suspected exposure is a separate combustion and venting emergency, not proof of a piping leak. Get everyone outside, call 911 or FortisBC at 1-800-663-9911 from outside, seek medical attention for symptoms and do not re-enter or troubleshoot equipment until emergency responders say it is safe.

What Affects Scope and Price

A prepared reconnection is different from a full appliance installation. The estimate depends on:

• Appliance type, model, input and fuel.
• Like-for-like replacement, relocation, new installation or fuel conversion.
• Condition and accessibility of the shutoff, piping and landing point.
• Whether the existing supply is suitable for the selected appliance.
• Required repair, new piping, rerouting or defined pressure testing.
• Appliance-specific venting, combustion-air, drainage, electrical, clearance or support requirements.
• Permit or authorization route for the actual work and jurisdiction.
• Built-in cabinetry, finished surfaces, appliance placement and safe working access.
• Temporary disconnection, reconnection or permanent removal of the old appliance.

The scope should separate the gas connection from corrective piping work, appliance installation requirements and adjacent-trade work so the homeowner can see what is included and what remains conditional.

Permit, Replacement and Property Boundaries

Regulated gas work follows the authorization route that applies to the actual address and scope. Technical Safety BC issues gas installation permits in most of British Columbia, while defined local authorities administer some work in their jurisdictions. Confirm the property, fuel, connected load and work before relying on a permit process.

A replacement-appliance decal may be available for an eligible like-for-like residential replacement in Technical Safety BC jurisdiction. It is not a universal route. Appliance type, fuel, contractor eligibility, piping, venting, work scope and jurisdiction must fit the current requirements.

Property conditions can also change the service:

• In a detached home, confirm whether the appliance, shutoff and nearby piping are original, renovated, moved or replaced. Construction era alone does not establish their condition.
• In a condo, townhouse or other strata property, confirm access, building procedures, shutoff control and whether any equipment or piping may be common property. Do not assume the homeowner can authorize work outside the unit’s responsibility.
• For garages, patios, workshops or detached structures, describe the appliance location and where the existing supply ends. A planned connection can become an installation project when route, capacity, protection, access or adjacent work changes.
• For built-in or vented appliances, confirm access to the appliance and any separate venting, combustion-air, drainage, electrical, cabinetry or structural scope.

How to Prepare for a Gas Appliance Connection

• Provide the appliance type, model number and a clear rating-plate photo when available. This supports planning but does not replace the on-site assessment.
• State whether the appliance is new, used, relocated, returning after renovation or replacing an existing appliance.
• Confirm whether the appliance and property use natural gas or propane.
• Describe the final appliance location and whether a usable supply, shutoff and landing point are already present.
• Share safe photographs of the location, shutoff and accessible nearby piping. Do not move an appliance or return for photographs when gas odour or another hazard is present.
• Explain whether an old appliance needs disconnection, temporary removal or permanent decommissioning.
• Identify venting, electrical, drainage, cabinetry, structural or access work that may involve another provider.
• Keep the current manufacturer instructions and model-specific supplied parts with the appliance. Do not purchase or install a generic conversion kit.
• Confirm delivery, placement and unpacking responsibilities before the appointment.
• For a strata or managed property, confirm access procedures and the appropriate building contact.
• Clear safe working access without disconnecting, converting or partially installing the appliance.

If you smell gas, hear hissing or suspect carbon monoxide, go outside and call FortisBC at 1-800-663-9911 or call 911 before arranging contractor service.

For a planned connection, tell us the service address, property type, appliance type, model number, fuel, final location and whether a suitable gas supply and landing point are already present. Include safe photographs and relevant appliance instructions when available.

Schedule Your Plumber or Call The Crazy Plumber at (236) 552-0190.