Your fixtures
Names, models and symptoms
A fixture model, a photo of visible pipework and a short description of the problem can help explain what needs attention. You do not need to take anything apart to identify it.
Before you bookComing Soon
The Crazy Plumber Journal
Practical plumbing notes for homeowners: what to notice, what to ask and how to prepare for a service visit. Start with the essentials below, then use our service catalogue when you need help with a specific problem.

Plumber's Notepad
Every experiment we have written up so far. Pick a topic, read what we found, and bring your questions to a free estimate.
Keep useful records
A few details about your property can make the first conversation more useful. Gather what you already know without dismantling equipment or entering an unsafe area.
Your fixtures
A fixture model, a photo of visible pipework and a short description of the problem can help explain what needs attention. You do not need to take anything apart to identify it.
Before you bookYour property
Mention whether you live in a detached home, suite, townhouse or apartment. Include any strata contact, shared shutoff or access restriction that could affect the visit.
Before you bookYour neighbourhood
Our location pages bring together local housing and water information. Use that context to ask better questions, not to assume which pipes or fixtures are installed in your own home.
Local contextHave a specific concern? Describe what is happening and confirm the next available service option with the team.